Job Description:

The Sales Associate is responsible for providing a great in-store shopping experience for customers. The Sales Associate assists with additional tasks including, but not limited to, stocking, cleaning, and folding merchandise.

Flawless Execution

Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.

Follow company policies and procedures to ensure the safety of all our associates and customers.

Assist with product launch changes according to company SOP.

Provide a Great Customer Experience

Deliver on all aspects of the customer experience model.

Process transactions quickly and accurately reducing the customers wait time.

Positively resolve customer service-related issues as they arise and determine resolution or escalate further - communicate all issues and resolutions to Store Management.

Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Other essential functions may occur as directed by your supervisor.

Essential Qualifications

Education: High School or Equivalent

Years of Experience: 0-2 of relevant job experience - minimum 6 months

Proficient in use of technology (iPad, registers)

Meets defined availability criteria, including nights, weekends and non-business hours

Meets physical requirements

Preferred Qualifications (skills and abilities)

Previous retail experience preferred

Customer service skills and ability to interact with customers

Strong verbal and written communication skills specifically with customers, sales leadership team and associates

Demonstrated collaborative skills and ability to work well within a team

Closing

An equal opportunity employer, EXPR does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. EXPR only hires individuals authorized for employment in the United States. EXPR is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation because of a disability to search and apply for a listed job position, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.